Phone
Call
The shortest way, and the sensible one for anything that has stopped. Two sentences are enough to start.
IT care across the Heinsberg district
Everyday IT support in Heinsberg with one named contact
Wasacon looks after the IT of small and mid sized companies in the Heinsberg district: workstations, printers, email, Microsoft 365 and the network behind them. By remote session when speed matters, and on site when somebody has to reach behind the machine.
- Your contact
- Oleg Wasa, directly
- Access
- Remote session and on site
- Service area
- Heinsberg district
01Daily work
What quietly piles up in an office
Most IT faults are small and expensive at the same time. First they hold up one person, then a department, and in the end an appointment with a customer.
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The machine starts but nothing on it works
An update, a damaged profile, a drive at the end of its life. We look in remotely and tell you whether this is a repair or a replacement.
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Printers and scanners drop off the network
Drivers, queues, network paths, scan folders. A recurring subject in every office and usually sorted out again within minutes.
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Email does not arrive or will not go out
Mailbox sizes, forwarding, signatures, spam filters. We follow delivery all the way to the recipient, not only as far as the outbox.
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Microsoft 365 asks for a password nobody knows
Accounts, licences, sign ins on new devices. We put the access back in order and record which account belongs to whom.
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The Wi-Fi does not reach the warehouse
We measure the coverage instead of putting another repeater next to the last one, and plan the network with UniFi equipment.
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Somebody new starts on Monday
Device, account, permissions, mailbox, telephone. Tell us when the contract is signed, not on Monday morning.
Is one of these open at your place right now?
02Ways in
Three ways in, one contact
You describe the fault once. After that it stays with the same person until it is gone.
Write
Good for anything that needs a screenshot, an error message, an order number or a list of the workstations affected.
Remote session
Share the screen
You start the session, you watch the screen throughout and you end it yourself. No connection is made without your release.
On site
At your premises
When something has to be swapped, moved or physically handled, we come to you. The service area is the Heinsberg district.
Prefer to put it in writing? Describe the case in two sentences.
03Workstation
A workstation that is finished on day one
A newly built workstation is only finished when the person at it can work without having to ask anyone. These points are part of that for us.
- Account and permissions
- Sign in, groups, and access to exactly the folders the job needs.
- Data carried over
- Files, favourites, signatures and templates from the old device, checked rather than merely copied.
- Printers and drives
- Every device connected, the default printer set, network drives mapped for good.
- Backup
- The workstation joins the running backup before the first file is created on it.
- Encryption and protection
- Disk encryption and endpoint protection are configured, not merely installed.
- Handover
- A short briefing and a written note: what is kept where, and who to call.
New devices planned? Tell us how many workstations there will be.
04Tools
What we work with
A few proven products rather than a catalogue. What Wasacon uses is stated here openly.
- Microsoft 365 and Azure
- Mailboxes, files and collaboration in the cloud, with accounts and licences that match the size of your company.
- Sophos
- Protection for endpoints and the network, managed centrally rather than configured on each machine.
- Veeam
- Backup along the 3-2-1 rule, with a restore that is tested and not only configured.
- UniFi
- Network and Wi-Fi in one console, so a fault becomes visible before somebody calls about it.
- GDPR and BSI baseline protection
- The solutions in use comply with the GDPR and follow the BSI baseline protection guidance.
These product names state the technology in use. They do not stand for a partnership and not for a certification.
Does that match what runs at your place? Ask us.
05Enquiry
Describe the case
Two sentences are enough to begin: what has stopped, since when, and how many workstations are affected.
- Phone
- +49 2452 860 83 73
- info@wasacon.com
- Address
- Am Diebsweg 22, 52525 Heinsberg
- Service area
- Kreis Heinsberg
- Main site
- wasacon.com
If something is at a standstill right now, a call is faster than any form.
06Pictures
The environment this is about
Network, devices, printers, telephone. That is the ground an ongoing IT service covers.
These photographs show typical working environments and no work carried out by Wasacon.
07Area
On site across the Heinsberg district
The office is in Heinsberg. From there every town in the district is a short drive, and for a remote session the distance does not count at all.
Office
Am Diebsweg 22, 52525 Heinsberg
Kreis Heinsberg
Towns we cover
- Heinsberg
- Erkelenz
- Hückelhoven
- Wegberg
- Geilenkirchen
- Wassenberg
- Gangelt
- Linnich
Your site is just outside? Ask anyway.
Tell us where the equipment stands.
08Answers
Frequently asked
What companies most often want to know before working with us for the first time.
Yes. A company with three workstations is looked after in the same way as one with thirty. A single device can go into the service as well.
Wasacon offers both single visits and ongoing care. What suits your company is settled in the first conversation.
You start the session after our call, watch the screen throughout and can end it at any time. No connection is made without your release.
Yes. We look at what is there and tell you plainly what still carries and what belongs in the bin. Replacing it is not a condition of being looked after.
Oleg Wasa. Wasacon is a sole proprietorship, so every call reaches the same person.
The focus is the Heinsberg district. Ask if your site lies just outside it.
A question missing here? Put it to us directly.